call from ***

i recieved a call from the *** i have answered the phone and not speaking because of the messages we get that we do not answer any calls, the lady was very rude and she confirmed my personal details and she put the phone down on my ear, i am the customer she has NO right to be rude and give me the stinking attitude. she should have been calm with me hence she was confirming my personal information, i demand a formal apology and not from the bank but from her. she must not work with people if she has no patience with them. FNB hOW CAN WE HELP YOU??????<br> <br> <br> THE CALL I RECIEVED WAS AT 10:55 ON THE 20 FEBRUARY 2015 FROM ***