TH
Tshegofatso H
1 reviews | Active since Jan 2013
25 Feb 2015, 10:30
Call Dropped in my ear, twice.
One again a call was dropped in my ear after holding for quite some time. When call was answer all i heard was laughing then call was dropped. Called again and after holding for quite some time once again, call was answered and no one was there to st then at 3 minutes or so call was dropped again in my ear. If this is the way you treat your premier clients then this is not on. This is totally unacceptable. All this happened today (25 February 2015)
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Feb 2015, 10:58Hello Sibu16,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 631844.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 631844.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Feb 2015, 10:58
Official
Hello Sibu16,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 631844.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 631844.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)