Call centres are incapable of handling queries

As a FNB customer I am disgusted by how your standards have slipped. You call centre approach to customer service does not work. You staff are not adequately trained to assist customers and do not give timeous feedback. I am upset about 2 outstanding issues:<br> <br> 1) My prior hellopeter complaint has not been resolved adequately. I disputed my bank charges due to bad advice given to me to me by a bank agent around your fee pricing options. I expect a refund on these charges. In addition I requested to be moved to the correct fee pricing option. Has this been done? Feedback please.<br> <br> 2) I reported a ***** incident today and as a result my credit card was cancelled. I requested that I be advised on the card designs available for the new card. I did receive a call around this but the call dropped due to bad signal. I was not called back and have phoned the ***** centre to request that the agent calls me back. I am still waiting. I want to choose my credit card design. I will not accept a card that has the incorrect design. Call me urgently to resolve.<br> <br> Get educated, professional people to assist customers. Your call centres are useless. I want feedback on both these queries i.e 2 responses