Call centre transferring me from pillar to post without assistance for the passed 48hrs

I am extremely tired and disappointed at the call centre service I have been receiving being transferred from pillar to post regarding my temp loan being handed over to attorneys. Last week Friday I transferred R1000 into my temp loan account named CBS legal under my FNB account profile and when I tried to get a refund from Groenewald Attorneys they can't pick me up on their system and I am currently not aware who I keep on paying every month when I'm not on the attorneys system. I need to find out who I am handed over to, and get contact details so that I can request for a refund. I don't understand why it has been difficult to be directed to the correct dept over the passed 48hrs to get contact details or help to resolve this matter.