1 reviews | Active since Jul 2018
Call centre sucks
I had complain about FNB and their service. FNB (First National Bank) on 2018-07-05 10:54:24. It is so sad that FNB feels that their customers are not important, for a manager to call. instead they made Puleng Emenyi call me on friday evening around 16:50 to apologize. the only thing she said was I am calling to apologize. this is unacceptable. i aslo asked that they conduct a disciplining hearing and that they should also give me feed back. i have not heard from anyone at FNB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)