1 reviews | Active since Oct 2017
Call centre staff that are poorly trained - idiots
I have been trying for 3 weeks to change my FNB connect package. It seems that these call centre people have no clue what they are doing. Every call I make gives me the runaround. This seems to be the same for FNB Premier banking.
No one seems to be able to help or solve my issues. Why should loyal customers be treated with such bad and insufficient service? They seem to be like our current Government "Full of promise, but no performance". FNB and its customer service have become a real disappointment of late. Thank you for nothing.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)