Call Centre - Shocking service and Bad attitude

So I received a sms today to contact FNB with regards to a credit card application.

I phoned them back and the Call Centre lady Matsai Motlana was extremely unproffesional and rude. She interupted me when speaking and also refused to give her name, furthermore when i told her she is unprofesional, she asked me how. I then explained to her and she dropped the phone in my ear.

Never in my life have I sweared or screamed over the phone, so I cannot understand why she would drop the phone.

I would like to receive a copy of the recording of our telephone call.

FNB might feel that they do not need me to bank with them, and that is fine, but I will post my experience onto all the social Media platforms possible and I will close all accounts I have with them immediatly.

"How can we help you" was not what I have received with the Call centre lady today.