Call Centre shenanigans

<p>Called ********** 404 for Telephone banking. Authenticated with ID, card nr and PIN. Hold on for 5 minutes, agent eventually picks up - asks me to authenticate AGAIN, asks me to verbally give my personal information? Why go thru the system authentication then, agent cut me off. Called again, same process - full authentications, but within 2 minutes agent picks up and places me on hold, I hold on for over 7 minutes, agent comes back online - again asks me ID nr over phone? Ask her why I authenticated, she says that is how it is, proceeds to be difficult and asks me to confirm my address etc. All this just so I cna confirm if a Cellphone banking transaction went thru.</p> <p>I BELIEVE FNB IS DELIBERATLY MAKING IT DIFFICULT FOR THEIR CUSTOMERS TO INTERACT WITH STAFF, THEY KEEP FORCING EVERYTHING TO ONLINE SELF SERVICE - EVEN IF WE AS PAYING CUSTOMERS ARE WILLING TO PAY FOR THE PRIVELAGE OF SPEAKIGN TO A HUMAN BEING!</p> <p>I'm so unimpressed, this treatment along with ebuck changes has made me reconsider if it is really worth having an FNB bank account or if it is perhaps time for a change.</p>