Call Centre service overshadows FNB innovation

The worst customer service in the industry of banking. The call centre is only focussed on transferring you to other departments, always refuses to let you speak to a manager, they manager always instructs them to take your details but they never call. Linky helped me this time but it is the culture of FNB. Last week i spent two hours on the phone with them for the same issue, still cant make payments with my personal or business credit, debit or virtual cardsi am so tired now of logging reviews for FNB call centre. i am busy transferring my business to Standard and my personal to Discovery