JP
Jeannette P
1 reviews | Active since Dec 2017
27 Jul 2019, 08:58
Call centre response time
On several occasions I have called FNB call centre. on every call it takes several minutes sometimes up to 15 minutes before a call is answered.
I have to the call centre twice yesterday spent more than 15 minutes. the third time I waited 18 minutes before an agent answered.
Not everyone have time to be on a call for that amount of time
And not everyone has the funds to spend.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Jul 2019, 10:52Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply27 Jul 2019, 10:52
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)