1 reviews | Active since Jul 2012
Call Centre Operations
<p>I call FNB with regards to a personal loan. The lady answers the phone, acknowledges me and then puts her headset down to have a personal conversation with one of her peers for more than 5 minutes!!!</p> <p>Eventually she comes back and makes as if she didn't know she had a call waiting, this is after she greeted me!!!</p> <p>How the hell? I ask her to be transfered to another operater, and guess what... I get sent to a rating system where the phone is then dropped in my ear.</p> <p>Thanks FNB</p>
Good day Mr. MFLUC
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. MFLUC
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***