Call centre not working!

For the past hour I've tried to get hold of FNB to ask a simple question. After going through the whole process of selecting every option to redirect you to the correct consultant...it rings for a few seconds and then starts from the start! Incredibly frustrating!!!!!!!!!!!! And I urgently need the information!

All I want to know is what the fee is to pay & clear (a very simple thing they can just state is small print as you do the transaction!) And also why only some beneficiary have this as an option.

There really should be more ways to contact FNB. But the failing call centre seems like the only option. Hence the fact that I'm posting my problem here. Please answer my questions FNB!!!