1 reviews | Active since Jun 2017

11 Jul 2017, 16:33

Call centre - NO ANSWER

<p>I have been trying to contact you r\loans department, all day.</p> <p>I was on hold for 30 minutes waiting for somepne to answer the phone. I hang up because Ican't wait.</p> <p>Try again and again, the same result.</p> <p>Contact number: ********** </p> <p>All I hear is "Thank you for holding, we understand that your time is precious and will answer as soon as a credit adminstrtaor becomes available".</p> <p> </p> <p>This is ridiculous!!! My time clearly is not precious!!! My airtime!!! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2017, 16:50
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)