Call centre mistake
<p>Called FNB for a years worth of statements for my cheque account, and I was sent 8 emails of my credit card statement. I have spent the day calling my brach ( Middelburg Eastern Cape), but they cannot help me. I also now am unable to get hold of the call centre. This is a very frustrating process. I really needed the statement today.</p>
Good day donovan-hall,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Contact center to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 989012.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day donovan-hall,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Contact center to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 989012.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)