Call centre issue - *****ulent department

Friday 01 Ferbuary 2024 tried call the call centre and *****ulent department for FNB 1- managed to go throw after 45 minutes of listening to music. Was told l need to register my case with *****ulent department as someone was trying to open a credit card with my ID.

2- Unfortunately l heard to hold on again for more than 55 minutes and couldn't get hold of them. And l end up leaving. It's a pit that if you have an emergency or don't have enough money to call you won't be able to fix your issues quick without going to the bank.

Until now l don't know how to fix my issue as l need to held of someone from the *****ulent department, but it's impossible.

It's a pity also that FNB is one of the big bank but it's failing to solve issue through the phone.