Call centre is still cheap and lazy

I cannot understand why I still bank with you guys. First you reject a payment coming through and don't bother to call me. I call you and you send me to 5 different departments. After that, your authorisation department seems incapable of answering calls and to make matters worse they hang up because it's nearly closing time. I'm so close to moving to your competitors. Life is most probably greener on the other side.