Call Centre Incompetence

I am trying to setup a Business Call Account, however the account was suspended the same day it was created online due to something being missing and apparently it has to be KYC'd. This is my 3rd attempt to phone their call centre. 1st time I could not hear the call centre agent and we were cut off twice. The first time she phoned me back, second time no return call. Today again I am trying to resolve the issue and this time they are apparently experiencing high call volumes. 1st Call after 22 minutes of holding I put down to phone again to say there is no response. The put me through to someone that apparently could help just to be put on hold again for another 25 minutes. Finally got through to be told that it is not a KYC but a tax issue. Once again I was put through to the KYC and Tax department. Now why was I not put through correctly the first time and why a nearly 50 minute delay due to either untrained staff. Now again this department has sent a request for a form to be sent to me to be completed. If I don't receive the form I need to go through the whole process again. The form is to check if I have any foreign income? Wow Makes no sense.

This is why I dislike call centres. i also followed up why this was not actioned in my first call and they said there is no note on my account that I called before. Just further proof that call centres are window dressing and don't have anyone's interest at heart.