JD
Jan D
1 reviews | Active since Oct 2018
20 Sept 2019, 14:41
Call Centre hopeless
Trying to switch my Revolving loan Debit order to my new bank. Call the call centre but kept being transferred from one department to the other. After 30+ min I was still not at the correct department.
Seems like non of the service agents know who needs to help. Service is horrible!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Sept 2019, 15:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 Sept 2019, 15:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***