1 reviews | Active since Sept 2013
Call Centre gave me the wrong information
I received a call from a Call Centre agent asking me to upgrade my account, I told the agent that I am okay using the easy savings account. The agent then told me that if I upgraded my account to a gold cheque account and kept a minimum of R 10 000, the monthly fee would be waivered. After being told this I agreed to upgrade my account however today, I went to the Mall Of Africa branch and was told that this was not accurate and the R 10 000 fee waiver is only applicable to customers over 55.
I am very unhappy about this, as now I will have to pay 3 times more on bank charges than I normally do.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)