CALL CENTRE FUSTRATION

Its a pain in the ass having to get through to your call centre as you go through numerous voice prompts and then left to hold for quite a long time only to have the call dropped without any assistance. Its timing consuming and a large expense as I've been trying to get hold of your debit order department since yesterday. I was evens dealing with a voice prompter who had all my information but somehow could not assist me. I am now left with the last resort to go into a branch which is also a disadvantage.

Not sure why you run a call centre which is of no assistance to your clients.