Call Centre for what?

Yesterday (5th May) I called *** at around 13:35 from cellphone number ***, as soon as the call was answered it was dropped/cut.<br> I immediately called in again on the same number. The lady transferred me to the balance transfer department. A lady answered, I provided her with my ID number and then she put me on hold. At 13:45 a guy answered not knowing why I was transferred through to him, the call then cut. <br> <br> Today I called the balance transfer department directly on ***from *** at around 12:35, someone answered and immediately cut/dropped the call. At 12:42 I called in again (same contact details) and got through to Martinus, I advised I want to follow up on my card switching application and he put me on hold saying he will follow up. He did not take any of my info down so what was he going to follow up? At 12:44 I dropped the call and called back again, Jane answered, she could not provide me with the feedback I required and advised I would get feedback within 48 hours. <br> <br> Please take action against the consultants avoiding calls/queries, It is clearly very serious. I also left a complaint on the FNB website yesterday - Ref number 9Q0VCZQZ