nD
noxolo D
1 reviews | Active since Jan 2016
08 Jan 2016, 13:46
call centre did not help me at all
I did went to fnb branch last week Tuesday to tell the bank that I did withdraw to Absa express my money but it was reversed and they did say I must complete a form and my money will be deposited to my account within 7 days, today I called call centre and a guy tells me that I must go Absa branch how I am supposed to contact Absa while I'm banking with fnb and why are their information different.
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Replies (1)
FNB (First National Bank)'s replyOfficial
15 Jan 2016, 15:51Hello noxolo dlamini,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 849354.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 849354.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply15 Jan 2016, 15:51
Official
Hello noxolo dlamini,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 849354.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 849354.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)