Call Centre Consultant - refuse to give reference number - unprofessional

<p>Good day,</p> <p> </p> <p>I was just contacted by your call centre, 09 February 2017 at 14:07, the lady refused to give me a reference number for the call or to give me her name or e-mail address.</p> <p> </p> <p>How can she let me confirm my date of birth and make a call about an account being in arrears ( even though I paid what was asked) without giving me a reference number and then just hung up?????</p> <p> </p> <p>I get sms's monthly for both my Discovery credit card as well as my FNB credit card with the amount payable on the card by the next month, which I then pay.</p> <p> </p> <p>I received an sms last month which stated that the payment instalment for February is R 550.00 which I then paid (I though I paid over R 600.00 but after having a look on my account when the lady said I paid over R 550.00 I saw I paid R 550.00, what the sms stated). Please also take into account that I mentioned to her I received an sms with the amount of R 550.00 before she mentioned any amount received. When I told her about my sms's she said that I will only be getting sms's from them for accounts being in arrears, in which I asked her if she is calling me a ****, in which she responded that the sms I received told me my account was in arrears with R 180.00 which is NOT the sms I received.</p> <p> </p> <p>I was shocked when I asked her for her name and she refused to give me her name, and when I asked for a reference number on the call, I was even more shocked when she said that there was no reference number, I mean, how can you let someone make these types of financial calls without reference numbers, this is insane.</p> <p> </p> <p>Please check your sms lines, and get back to me as soon as possible, I am really shocked by the service I received today.</p> <p> </p> <p>I don't like being treated like a **** and a person with no worth, you can not let clerks with so little professionality see this type of information or have access to all personal particulars if they treat your clients this way.</p>