Call centre completely unresponsive

<p>Have a simple question for the bank - do you accept cash to load on a cash passport.</p> <p>First consultant in general queries transferred my call to forex.</p> <p>Forex didn't even listen to my question, the moment I said cash passport she interrupted me and said "this is the wrong department" and transferred me. Now been waiting on hold for half an hour and still noone has answered the call for a simple question - that should actually be available on the website but is not.</p>