Call centre closed when it should have been open

Needed urgent assistance with a credit card transaction issue. Checked on your website and got the call centre number ***; checked and the operating hours are 8am-7pm M-F...so I called at 5:55pm on a Friday afternoon 12 November 2021.

Lo and behold...the automated attendant advised that the operating hours are from 8am-5pm M-F...and the system cut me off...

NICE ONE FNB!!! CONGRATULATIONS on a #SERVICEFAIL!!!!