Call centre better than Private banker

Item: FNB (First National Bank)
Rating: 1
Author: Thereasa S

I have been a client with FNB for many years, my account is always in good order etc. My problem is my Personal Banker. He never ever replies to my emails. I have requested a new private banker about 3 months ago and was informed that they will escalate it. When I needed my private banker again this week, I realised he has not been changed yet. And big surprise he once again did not respond to my query. Why do I have a private banker if you get better service through the call centre??

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

22 Feb 2018, 15:07

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply22 Feb 2018, 15:07

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Thereasa S's updateReviewer Update

22 Feb 2018, 16:10

I have spoken to private clients before and they promised me that they will rectify this problem 3 months ago, maybe this time they will assist!

Thereasa S's update22 Feb 2018, 16:10

Reviewer Update

I have spoken to private clients before and they promised me that they will rectify this problem 3 months ago, maybe this time they will assist!