1 reviews | Active since Jun 2016
Call centre APP
<p> I've called in twice on Saturday 16/10/2016 regarding my account number thats has 11 digits and this evens shows on my statement (11 digits) as I was doing an online application and got stuck when I could not submit the application due to this 11 digit error. I was transferred after I requested not to transfer my call, she just went adhead. I was then cut off again. I logged a complaint with the bank as this online application has not been given enough thought to avoid such complaints and more, to me the customer, frustration. Then I have to deal with blatent incompetance and bad attitudes. now i hope that someone give me a .......... reason for this bad service.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)