Call centre and secure staff is extremely frustrating at FNB and there is no toll-free number like other banks

Had to go from Southdale branch to The Glen as they do not have a phone for clients as calls to the call centre are dropped and secure chat is not helpful at all. The Glen staff (Lindy and another gentleman with curly hair) really tried to assist by putting me to the call centre for real time payment issues experienced since 16/6.

16/6 I was only able to do 4 out of 5 real time payments after liaising with over half a dozen secure chat agents. Was not given a reason by the call centre or secure chat as to why the payments were rejecting and limit being impacted, however call centre agent did manually clear the 4th payment telephonically 14h52.

17/6 the agent who assisted around 9h42 was most helpful as she was able to reset the real time limit to R100K as it was stuck on R10K and one payment went through while I was on the line with her. Unfortunately, after that it went downhill as I attempted to do the 2nd payment which rejected twice for pay and clear, yet funds were available in the account. The frustrating part was even though the payments rejected the limit was decreased as well.

I tried secure chat while I was waiting to be reconnected to another phone at the branch and the agents were asking the same questions over and over without providing a solution or an explanation. Call centre then transferred me from card, *****, digital banking, OB and to date I honestly have no idea what is going on.

Between 16 and 17 June I have only made FIVE real time payments to the total of R50k and the last payment for R30K is still pending vs real time payment TOTAL limit of R100K which automatically decreased even though the R30k payment rejected twice????