Call Centre Agents Have Bad Attitudes

I was notified yesterday that my debit order dates for December will be moved to December 15th. I called in this morning to ask if it’s possible to change the debit orders back to their normal dates or just after Christmas.

I received no help but rather bad attitudes from 3 different consultants. These consultants were insensitive and not willing to help.

The more I tried explaining to them that I won’t be able to make the debit orders on the 15th (which by the way, if I fail to make, I have to pay fees for failed debit orders) but rather at a later stage, the more attitude I received.

It can’t be that difficult to change a debit order, can it?

Very unhappy with the FNB customer service