1 reviews | Active since Aug 2016
CALL CENTRE AGENTS ARE IRRETATED WHEN YOU CALL IN TO ASSIST YOU WITH BANKING
<p>Comments / QuestionsI called the call centre this morning to reverse an unauthorized debit order on my account. I would just like to say the consultant sounded as if I am irritating her and that she is doing me a favour to help me with banking. I am very disappointed I have been a customer of fnb for so many years and this is the first time ever that I received such service. if she doesn t want to assist customers then she must NOT be in the call centre. speaking to me as if im her friend. very bad service. I am so upset right nOw. and I give you permition to listen to the call and I also want feedback as this was very uncalled for. VERY UPSET CUSTOMER. I normally do my own online banking if I had the option to reverse the debit order on my account I wouldn t have bother her and I wouldn t have been lasting in bothering her in her very busy schedule. just saying </p>
Good Day Mrs Borman,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Borman,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)