Call Centre agent not knowing what they are talking about

After being with a different bank for about 6+ years I was contacted by a consultant from FNB with regards to opening a new account. I decided to give them another chance.

To activate the account and pickup my new card i needed to produce my ID and a proof of residence.

I couldn't go as soon as i wanted. I was contacted again by a consultant to explain the benefits. I asked repeatedly if I could use my licence as my ID was ****** previously. She said that wouldn't be a problem.

I WENT TO THE DAMN BRANCH AND WAS TOLD I COULDN'T USE MY LICENCE TO PICKUP MY CARD AND ACTIVATE MY ACCOUNT.

PATHETIC.