vN
vule N

1 reviews | Active since Aug 2010

09 Mar 2015, 08:43

Call centre agent attitude & incomplete delevery

on the 25 th I got my smart device delivered from FNB with a rewards sim card and no data sim card. On the 26th I phoned the courier company and the company reported the fsult was with FNB. I spoke to a consultant at FNB dedices dept and he indicated he pushed the Vodacom data sim card delivery on his system. Even today its still not here. <br> <br> I phoned FNB devices this morning I spoke to a lady called Tshepo, she was rude to me as I tried explaining my case and transferred me to a Keagen Joshua whom half way through the conversation my line got disconnected. I phoned again and spoke to another lady whom I sadly cant remember her name who was down outright rude and said I will get an sms by tomorrow regarding delivery of the sim card. <br> I might not have millions in my bankaccount but wont be spoken to the way she spoke tome this morning. <br> I mean whats wrong with making arrangements with Vodacom for me to get a sim card that will be active when I get it but this one im waiting for will also taking me another 72 ****** hours to activate. it takes a month to activate a sim card with Vodacom and FNB.<br> <br> Tired.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2015, 08:56
Official
Hello vule2004,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641435.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)