Call Centre after Call Centre for a new account

Hearing a lot of good things about FNB, I want to switch to them. I phoned their call centre last week and got excellent service. I was approved for a platinum cheque account and credit card, all nicely linked up with eBucks and a bundled service fee. Great.<br> <br> I got SMSes confirming my new account number, and was asked to send through personal documents to a given email address with a given reference number. I did so the same day (4th of September). Today I get asked to send through those documents again.<br> <br> Nervous at being asked to send through documents I had already sent, I phoned the call centre number given on the mail.<br> <br> The person who answered said that they couldn't check on the status of my cheque account, credit card and debit order switching, but only the credit card bit. To check on the other two, I would have to phone other centres.<br> <br> How is this good service FNB? I speak to one person about an application, and the service is great, but now when I want to follow up I need to phone several different departments. You are NOT helping me. Please give me accurate and prompt feedback or this application is going in the bin and I'm staying with my current bank.