SC
Sanelisiwe C

1 reviews | Active since May 2017

02 May 2017, 14:12

Call Centre

<p>I have called FNB since last wee Monday 24/04/2017 obout the amount that was takes from my account no response i have called them in all the working days even today i have called since 08.30 but no respond they keep on saying one and the same thing i need to reverse my money before it too late i work full time from 07.30 till 4.30 pm i dont have time to go to the bank i have used R120 airtime calling but it seemslike im wasting my airtime.</p> <p>Please help me i need to talt to them urgently.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 14:39
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)