Call Centre

<p>I needed assistance with my debit orders , now i understand the call centre was busy but i believe i was avoided by the call centre agents. So i call and hold for 15min for FNB to answer and after 15min the guy who answers tells me they cant hear me well and then eventually they hear me we go through verification and when they are about to help me call cuts and i believe i was dropped , anyway i then call back , holding a maximum 27min again and someone answers and after answering they keep silent and next thing i am transferred back to the Queue which again shows the agent did avoid me, then I called to hold again another 20min which i then eventually dropped because a whole hour past with my 150 airtime finished, now i am a very fair customer service supervisor myself and would give you within 2hours to redeem yourself, have someone call me asap to assist me with my debit orders, investigate call avoidance and if guilty fire those call centre agents they dont deserve to work for you.</p>