Call center run around

Good day, please note I work in a call center so can not take calls, please email me with feedback.

I received a SMS saying my debit orders would come off on 18/12/2025, it had a link which I've been told don't follow as it will be fishing.

Just to make sure that they are going to debit on 25/12/2025, i must have spent 20 minutes being put back to loops and no one helping me at all. There is not one advisor that can assist you, they give you a telephone number and transfer you , you authenticate yourself, you get a dvr that asks you what you want to do , you get another advisor and they transfer you again.

Please can you go into my profile and make sure that the debit orders for my car and home are still dated 25/12/2025.

Kindly do communicate via email as I can not take calls.

To make it clear my request is that my FNB and Wesbank debit orders be debited on 25/12/2025.

Thank you