1 reviews | Active since May 2016

17 Nov 2016, 13:33

call center poor staff

<p>i was busy on the phone with loans. my call got cut off. the call center lady had my profile open. why did she not try to reach me back after the call was cut? she didnt even attempt to make contact wiht me. i got a message saying my loan was declined. your call center is pathetic. fix this please.</p>

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Replies (3)
's update17 Nov 2016, 14:14
Reviewer Update

Never mind. i will be closing this account. carry on laughing. i will just go to a bank that will actually help me. i dnt want to do any business with you ever again. unsubscribe me from any sms or email notifications. saturday i will begin the process of leaving you. the relationship we had was fine untill i have to ask for something. i want a devorce from this company completely.

FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 15:50
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

's update18 Nov 2016, 08:26
Reviewer Update

They hard at listening also. im closign my revolving loan end off the month. and im leaving you. dont ever call me again.