Call Center Pathetic!!!!

<p>went into the bank on friday requesting a statement on loan account as a "new" account was created with out my knowledge and my orignal account went from zero balance to a balance over R5000.00 when i picked this up the last monthly installment went off already. so i went in to question as to why this was done only to be informed sorry the account is paid in full and there for they cant give me a statement??? really??? so i was instructed to phone the legal department ********** 090 well this was pretty useless after sitting in bank holding on the line for some one to answer got no where....... so today monday im trying this number again and guess what ive been holding on the phone for 45min now wow what brilliant service is this..... you telling me you have such little call center agents that a call can be taken so long to be answered or is this just a dead number with same recording on loop and calls never actaully get answered. you quick to take the money but when a request is made for statement as you dont agree with the account all if a sudden sorry they cant give you that seeing the account already paid up...... oh and guess what im still holding on the phone for someone to answer...... mmmmmmm wonder how long im gonna be made to wait.......oh you can leave a ,essage but whats the point when you dont get phoned back...... </p>