Call center operator

After waiting 5 weeks for my cheque card. I was told it was never ordered originally. (but yet I received an sms saying it was ordered and will be delivered 3 weeks ago). When querying why this happened, your customer service agent Tersia Maswanganye couldn't say why and that my card has been ordered now only.

When she asked for my address she also cut me short and then proceeded to ask for my cell number.

Needless to say why would I wana move my services to fnb if this is the service I'm already receiving and I don't even have my card yet.

I asked then if I could cancel my card now as I'm no longer interested and was then told I would need to physically do it at a branch (this account probably has charges on it and I Refuse to pay for that at all)

Why should I waste my time to cancel a card that I've waited so long for???

I also asked to speak to a supervisor and was told there wasn't anyone there to assist me and my queries.

Absolutely disgusted by this.