1 reviews | Active since Aug 2011
Call center give generic response without reading the issue
Sent an email to ebucks email line asking them to double checking, they only gave me ebucks for 2nd half of the month's transactions after upgrading.
13 days later, and I get a generic response about when transactions clear. So not only did they not read the details about the query that I gave, they also took 13 days to even respond.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to Private Clients to investigate the matter and to make contact with you to address your concerns regarding eBucks.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to Private Clients to investigate the matter and to make contact with you to address your concerns regarding eBucks.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)