Call center does what they feel like and waste a persons time

Over the weekend my Cheque card stopped working, the Chip is an issue, the card will not tap or insert the Chip is the problem i have spoken to a lasy with reference number RV*** this lasdy has told me i need to use my credit card or send myself ewallets to have money available to me Clearly i need a new card this woman is checking on declined transactions - the more im telling her there is nothing declining, the card is not working at all she will not assist with a new card! cane someone please tell me why FNB representitives are telling me to use my credit card as opposed to fixing my actual issue? how can FNB be holing my money randsome - i currently have no access to my account and will not be using my credit card for day to day items regardless how many times someone tells me to do that it messes up my budget, if i transfer to my credit card coz then the interest? how about my debit order for payment of credit card? it will be less of an amount or nothign should i keep transfering to my credit card come on do better and assist me immediately