Call center agents are so unproffessional and inconsiderate

I am trying to apply for a consolidation loan with FNB. My salary does not get paid to them; however, I have a home loan and a savings account with them. My reason for approaching FNB is that my bank requires me to have 60% of my debt with them before they can assist with this, and I only have a credit card with them, so I don t meet their requirements.

I started this process on Thursday last week. I do not know how many times I called, and I kept on being transferred from one line to another. Eventually I was advised that the salary that reflects on FNB's records is not accurate, I need to forward proof of my income so that this may be amended and thereafter I will be able to continue with the application. I emailed my documents (3 pay slips) to the provided email address.

On Tuesday 5 September, I decided co call and find out if my documents were received. It was a nightmare. If I get to speak to someone, they will not show willingness to assist, they will quickly say it is not their department that checks that and will transfer you, then the next agent will pick up and remain silent until I drop the line. I would call again; same thing would happen I will be transferred from one place to another. I am so annoyed right now.

I decided to send an email to their complaints department, hoping to get assistance. I got an automated email advising that I will be assisted shortly, I waited and even tried calling their number. Someone just greeted and remained silent and was not saying a word.

My email to FNB's complaints team was so detailed, I gave them the number I was calling from and requested that they listen to calls and investigate this. I am still waiting.

I am no longer bothered about the unfair treatment that I received. I need help with my application, I want to know if I will be assisted or not with the consolidation loan.