call center agent waste off time

Item: FNB (First National Bank)
Rating: 1
Author: Leon C

The worst bank is S.A. it's now been 1 hour that I am currently on the phone with FNB call center and yes I am still on hold as I am wrighting this last agent has me on hold now for the pass 20mins as she is getting back to me I ask the premier line to close my revolving loan which is paid up which is not done how do you guy promote online bank when a simple thing like this can't get done .I think she just sitting there chatting about as I am wasting my money hold here

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Jul 2018, 15:03

Good Day Leon Chetty,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply04 Jul 2018, 15:03

Official

Good Day Leon Chetty,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Leon C's updateReviewer Update

04 Jul 2018, 15:26

After spend all that time on hold I cut the call and called back again to be told that the department that can help me was offline. I was there after helped by the complaints department who was more helpful the the FNB agents that were trained to handle our calls very disappointing service worst service provider ever

Leon C's update04 Jul 2018, 15:26

Reviewer Update