Call Center Agent Just Hangs Up

Item: FNB (First National Bank)
Rating: 1

I phoned FNB earlier this week to query some transactions on my account, after I told the agent my query, the agent just hung up the line.

FNB service has gone down the drain, I am seriously considering moving to another bank

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

11 Oct 2017, 10:01

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply11 Oct 2017, 10:01

Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

's updateReviewer Update

13 Oct 2017, 11:39

FNB Resolved the issue for me, just want to commend them on this for a job well done

's update13 Oct 2017, 11:39

Reviewer Update

FNB Resolved the issue for me, just want to commend them on this for a job well done

FNB (First National Bank)'s replyOfficial

13 Oct 2017, 12:15

Thank you.

FNB (First National Bank)'s reply13 Oct 2017, 12:15

Official

Thank you.