BD
Bronwyn D

1 reviews | Active since Feb 2014

29 Jan 2015, 10:01

CALL CENTER

I have been holding on for 20 minutes and still no one has taken my call. Who has money for such long phone calls. <br> <br> After speaking to no-one, I attempted to send an email. In turn, I received an automatic response \your e-mail has been forwarded to a Customer Experience Consultant who will investigate your query

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2015, 10:14
Official
Hello bduvenage@,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 613136.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)