Call Back Waiting
<p>I have been waiting for a call back from fnb mobile team that specifically deals with swopping out phones, my fnb phone's screen is crracked and was told friday it will be swopped out and I would get a call from the team that deals with this. I called yesterday still no call back.</p> <p>FNB service is really pathetic, how much longer must i wait to get a new phone, they so quick to take payments all the time.</p>
Good day Mr. whiteley-wood
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. whiteley-wood
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Firstly my name is spelt incorrectly so much for a complaints department being proffessional.
I just got a call and how dare you people have that F***** odasity to tell me you swopping my phone but I would need to start paying R215 for this new contract with a no name phone with reviews that are appauling on the conexis x1. I am currently paying R99 I owe R 1,782.00, but i now I must get a brand new contract pay extra R115 and start a contract from scratch, now that is F***** up.
I want you to fix my damn phone and i dont give a flying damn how the hell you people are going to do it. I need a phone and i refuse to pay so much money. If i sign up for a new contract its R150 a month adn you want to charge me R215. Not in this life you fooled me with this current contract i refuse to be fooled again.
I will be contacting the obudsman right away because im done with you, you should have stuck to just being bank nothing more.
In the next 24 hours I will be posting this on facebook, twitter, instagram.
Firstly my name is spelt incorrectly so much for a complaints department being proffessional.
I just got a call and how dare you people have that F***** odasity to tell me you swopping my phone but I would need to start paying R215 for this new contract with a no name phone with reviews that are appauling on the conexis x1. I am currently paying R99 I owe R 1,782.00, but i now I must get a brand new contract pay extra R115 and start a contract from scratch, now that is F***** up.
I want you to fix my damn phone and i dont give a flying damn how the hell you people are going to do it. I need a phone and i refuse to pay so much money. If i sign up for a new contract its R150 a month adn you want to charge me R215. Not in this life you fooled me with this current contract i refuse to be fooled again.
I will be contacting the obudsman right away because im done with you, you should have stuck to just being bank nothing more.
In the next 24 hours I will be posting this on facebook, twitter, instagram.