1 reviews | Active since Apr 2016

11 Jan 2018, 12:49

Call back

The 28 December 2017 I emailed fnb life to change my debit or to send me a debit form,

I have been getting paid on different dates and to avoid failed debits and charges I'm trying to change the date.

Someone calls me today to sell me ******* and I told this agent if this is not regarding my two emails I have sent then I am not interested then he dropped the line.

What nonsense, unless the nation is still on leave.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2018, 12:57
Official

Hello whitley-wood ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

's update16 Jan 2018, 08:37
Reviewer Update
Hi I had feedback but I still did not change my debit, please contact me