Call avoidance

I called in yesterday afternoon and spoke to a bongiwe in the telephone banking department I called to query if I can have a reversal made as funds were deposited into my Account on Sunday I explained to bongiwe that it was debited by temploan and she explained to me I should call today as it takes 24hours to reflect and I will be assisted to reverse the fund a she said I would be transferred to the temp loan department for assistance I asked her if it was possible she said yes it can be reversed she didn't even ask me any information I then told her I would call today. Today when I call another lady explains to me that it won't be possible to reverse the funds as it's a temp loan. If bongiwe had explained this to me yesterday I would not have bothered to waste my airtime today I feel she was just avoiding to assist me accordingly and just wanted to get me off the line. THANK YOU FOR WASTING MY TIMR BONGIWE I HOPE YOU HAVE YOURSELF A LOVELY DAY. #dissapointed