Cagey lady says I have not submitted my smart card ID, when I have. Now my daughter's school year was messed up.

These people put a hold on my bank account and said the reason was that there are outstanding documents. I went to the Balfour branch, where the account was opened; and the lady there showed me she submitted all the documents, She said that sometimes is takes a while for documents to reflect on their side, as soon as they do my account will be reactivated. We called another woman at the fiduciary and she was being unnecessarily cagey (annoyed by this person). I decided to give them time, 3months later, the account is still inactive. This time I called the fiduciary myself. This guy had no sense of agency, was unapologetic & told me it would take 8 days. He had no explanation for why it hasn't happened yet; nor an explaination of why he couldn't rspeed it up considering that I have waited for over 13 weeks. 8 days passed & I asked to speak to the manager. I gave the manager my account details & told him I'd be running out of talktime, because I have spent hours with FNB in the last few MONTHS. He said he will call, that was last week. My daughter missed a whole semester because of you. I am beyond upset. The manager who didn't call back (sounded like a young indian guy) & The cagey lady (sounded like a middle aged while women) are 2 people who obviously have authority & could've eaily fixed this. They chose NOT too. Over & over again. That is who I really wanted to complain about