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I dont even knw where to start with the FNB insurance line .Today i went to a the khayelitsha branch to log a claim for my deceased mother .Firstly i called their contact Centre the phone rings an agent answers then put me on Mute after waiting for 11 minutes , then i had to drop the phone and dail again waited for 25 minutes call answered and no one speaks the time by then is $ 30 pm meaning they clearing their Qs as the call centre closes at 5 so they technically dropping the claimant calls at such time of grieving for our loved ones ,i did not get the fact the claims department have a high call volume imagine as if the person is not dealing with enough.As that was not enough another lady is crying as she is having a funeral the next day and funds has not been paid yet .what has happend to FNB? they upsell their product so great but in times of need they are no where to be found .if it was not for the friendly staff of the khayelitsha branch assisting me by completing a form i dont knw i was going to do . i have submited everything that is requested . i am expecting only 48 hours waiting period or i will be escalting the issue